If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
Information Collection, Use, & Sharing
There are cases where hongkonghomebrew may ask you for personal information, such as your name, address, telephone number, email address, payment information, etc. We may do this for instance when you make a purchase through our online shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. However, if you would like to be added to our mailing list, we will ask you to opt-in.
Use of Information
Security of Information
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
We offer secure online ordering and accept Visa, MasterCard, American Express and PayPal.