CUSTOMER

CARE

If you have any problems with your order (not received, not what you were expecting, etc. ) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).

Damages: If you receive a damaged item, contact us immediately at hongkonghomebrew@gmail.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Privacy Policy

This Privacy Policy is provided to explain how information is collected on our website and how that information is handled once it has been collected. This Privacy Policy may change at any time. By using hongkonghomebrew.com website, you accept the terms and conditions outlined in this Privacy Policy and the Terms of Service.

Information Collection, Use, & Sharing

There are cases where hongkonghomebrew may ask you for personal information, such as your name, address, telephone number, email address, payment information, etc. We may do this for instance when you make a purchase through our online shop, respond to communications such as email, or for services that require registration such as to be included on our mailing list. However, if you would like to be added to our mailing list, we will ask you to opt-in.

Use of Information

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this Privacy Policy. We primarily will use your personal information to provide products and services to you (e.g. to process and ship your online order). 

Security of Information

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

Payment Methods

We offer secure online ordering and accept Visa, MasterCard, American Express and PayPal.

 
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